01
Scope
This Privacy Policy applies to personal information collected by Red Dragon Fly ("Red Dragon Fly," "RDF," "we," "us," or "our") through our websites, online store, customer support, email communications, events, and other services that link to this policy.
It does not apply to third-party websites, platforms, or services that maintain their own privacy policies, even when they are linked from our services.
02
Information we collect
Information you provide
We may collect information you choose to provide when you place an order, create an account, join our newsletter, contact customer service, complete a survey, attend an event, or otherwise communicate with us. This may include:
- Name, email address, telephone number, and account details.
- Billing, shipping, and delivery information.
- Order history, product preferences, size selections, and returns information.
- Messages, reviews, survey responses, and other content you submit.
Payment information
Payments are handled by payment service providers. We generally do not receive or store complete payment-card numbers. We may receive limited payment details such as card type, the last digits of a card, billing status, and transaction identifiers.
Information collected automatically
When you use our services, we and our service providers may automatically collect device and activity information, including IP address, browser type, device identifiers, operating system, referring pages, pages viewed, interactions, approximate location derived from IP address, and the dates and times of visits.
Information from other sources
We may receive information from delivery carriers, payment providers, analytics partners, advertising partners, social platforms, fraud-prevention providers, and publicly available sources, where permitted by law.
03
How we use information
We use personal information to:
- Process, fulfill, deliver, and support purchases.
- Manage accounts, returns, exchanges, and customer requests.
- Personalize product recommendations and improve our website, products, communications, and customer experience.
- Send transactional messages and, with your consent where required, marketing communications.
- Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms.
- Comply with legal obligations, enforce agreements, and protect our customers, business, and others.
Where required, we rely on one or more legal bases, including performing a contract with you, complying with law, pursuing legitimate business interests, and obtaining your consent.
06
Your choices and privacy rights
Communications
You may unsubscribe from promotional email using the link in any marketing message. We may still send non-promotional communications, such as order, account, security, and service updates.
Privacy requests
Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information; receive a portable copy; restrict or object to processing; withdraw consent; and opt out of targeted advertising, sales, or sharing.
To exercise a privacy right, contact us using the details below. We may need to verify your identity and request before responding. You may use an authorized agent where permitted by law.
We will not discriminate against you for exercising an applicable privacy right. If we deny a request, you may have the right to appeal by replying to our decision.
07
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, detecting fraud, enforcing agreements, and meeting legal, tax, accounting, and reporting requirements.
08
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping account credentials confidential and notifying us of suspected unauthorized activity.
09
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If local law sets a higher minimum age for consent, we follow that requirement. Contact us if you believe a child has provided personal information without appropriate permission.
10
International transfers
Red Dragon Fly and our service providers may process personal information in countries other than the country where you live. Data-protection laws may differ in those locations. Where required, we use recognized safeguards for international transfers.
11
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The updated version will be posted here with a revised effective date. We will provide additional notice when required by law.
12
Contact us
Questions, concerns, and privacy requests may be directed to:
Red Dragon Fly Privacy Team brian@reddragonfly.world 425-666-9151 Attn: Privacy 788 110th Ave NE, N2505Bellevue, WA 98004
United States